Questions & answers
I don't have a street address. Can I still get deliveries?
Yes — that's why LoneStar exists. When someone sends you a package you get a text with a link. Open it, share your GPS location or drop a pin on the map, and add a landmark like “behind the blue mosque, opposite the supermarket” or a photo of your gate.
Does the receiver need the app?
No. The link opens a simple page in any phone browser. No account or download is needed.
Is there a password?
No. Enter your mobile number and we text you a 6-digit code. There is no password to remember or lose.
Is delivery really free during the launch week?
Yes. When you create a delivery in the app, choose Free delivery. The app gives you a ready-made post with your personal link. Share it on Facebook, WhatsApp status, Instagram, TikTok or X, then upload a screenshot or the post link. We approve it within minutes and your delivery costs nothing. Prefer not to post? Just continue at the standard price.
How much does delivery cost?
It depends on the distance, the vehicle (motorbike, keke or car), the time of day (rush hour and late night cost a little more) and how many couriers are free near you. You always see the price before you confirm.
How do I pay?
MTN or Orange mobile money, your LoneStar wallet, or cash on delivery. With cash on delivery you pay the courier for the items and the delivery when your order arrives.
Can I see where my courier is?
Yes. Once a courier accepts your delivery, the sender can watch them on the map, and the receiver can follow them live from the text link.
Who can see my location?
Only the sender, you, and the courier assigned to your delivery. We read your location only when you tap to share it, never in the background.
What if the link expired?
Links expire for your safety. Ask the sender to resend the link from their app.
How do I sell my products?
Log in and open Account → My store (on this website or in the app). Create your store, add items with photos and prices, then tap Publish. You can let LoneStar collect payment for you, or have customers contact you on WhatsApp.
What is an affiliate store?
A store built from other stores' products. Share your links, and every time someone buys through them you earn the commission shown on the product, paid into your wallet when the order is delivered.
How do I get my money out?
Open Account → My wallet and tap Cash out. Choose MTN or Orange money and confirm with the code we text you.
How do I become a courier?
Install the LoneStar Courier app, sign up with your phone number, and submit your national ID, driver's license and vehicle details (motorbike, keke or car). Our team reviews registrations, usually within two business days.