Privacy policy

1. Information we collect

• Account details: your name, mobile number and (optionally) email address.
• Delivery details: receiver name and phone number, package description, pickup and drop-off locations, landmarks and directions.
• Photos and videos you choose to upload to help a courier find a location.
• Store and order details: your store, items, orders and wallet activity.
• Courier verification: national ID, driver's license, vehicle details and photos, used only to verify couriers.
• Courier location while a courier is online in the courier app.

2. Location data

We ask for permission before accessing your device location. Receivers share their location once, when they tap to share it. We never track receivers continuously. Couriers share their location only while they are online.

3. How we use information

To create and complete deliveries and orders, process payments, verify accounts with one-time codes, verify couriers, prevent fraud, and provide customer support.

4. Who can see delivery details

Delivery locations, directions and media are visible only to the sender, the receiver, the courier assigned to that delivery, and authorized LoneStar Delivery staff. Stores see what they need to fulfil your order. Receiver links are unique, unguessable, limited to a single delivery and expire automatically.

5. Payments

Mobile money payments are processed by MTN and Orange. We never see or store your mobile money PIN. Wallet transfers and cash-outs are confirmed with a code texted to you.

6. Storage and security

Data is stored on secured cloud infrastructure. Uploaded photos and videos are kept private and are only available through short-lived, authorized links.

7. Your choices

You can update your name and email, delete saved locations at any time, and contact us to delete your account and data.

8. Contact

Questions about privacy? Email [email protected].